We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please be sure to film an unpacking video of your order to provide proof of missing items. We are not able to offer refunds for goods missing, if items have been opened and/or proof of unpacking is not provided.
Minor packaging damage (as well as scratches, creases and dents) are excluded from complaints. The packaging serves to protect the product.
To start a return, you can contact us at info@umakpop.eu. Please note that returns will need to be sent to the following address: UMAKPOP - Calçada da Adega 115; 4750-842 Barcelos, PORTUGAL.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please be aware that you are responsible for the costs of returning the goods. We recommend using a service with a tracking code, as we are not responsible for a return in the event of a lost package by the shipping company.
You can always contact us for any return question at info@umakpop.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@umakpop.eu.
