💿 Authenticity
Are your albums official? Absolutely. Every album and piece of merchandise sold on UMAKPOP is 100% original and sourced directly from official distributors in South Korea. No fakes, no "reproduction" goods—only the real deal.
📦 Shipping & Handling
How do you pack my order? We know the heartbreak of a dented album corner. We use heavy-duty bubble wrap and sturdy boxes to ensure your "bias" arrives in pristine condition. Photocards are handled with extra care and extra sleeves.
Do you ship internationally? We currently ship to some European countries. Shipping costs and delivery times are calculated at checkout based on the weight of your order and your location.
How can I track my package? Once your order is shipped, you’ll receive an email with a tracking number. You can follow your package's journey from our warehouse to your doorstep.
🗓️ Pre-Orders
What are the benefits of pre-ordering? Pre-ordering ensures you get the album as soon as it drops! Pre-order benefits (POBs) are only included when explicitly mentioned on the product page. POBs may include exclusive photocards, posters or other benefits depending on the release and supplier. Please check the individual product description to confirm what is included. Pre-ordering a product does not automatically guarantee a POB unless it is specifically stated on the product page.
When will my pre-order ship? Pre-order products are shipped after they arrive at the UMAKPOP warehouse from South Korea. Stock typically arrives around 15–30 business days after the official South Korean release date, but this is an estimate and may vary due to supplier, manufacturer, customs or international transport delays. This timeframe is not a guaranteed shipping date. Once the product arrives and your order is prepared, you will receive a shipping confirmation email with tracking information.
🛡️ Returns & Refunds
What is your return policy? We accept returns for damaged or incorrect items within 14 days of delivery. Please note that the outer box/case is strictly for protecting the goods inside; slight scratches or discoloration of the outer case are not grounds for an exchange.
For claims involving missing items, incorrect items or significant damage, please contact UMAKPOP as soon as possible.
We strongly recommend recording a continuous, unedited unboxing video showing the sealed parcel, shipping label and complete opening of the package. This may be required to help us verify certain claims and investigate the issue with our suppliers or delivery partners.
Each case is reviewed individually by the UMAKPOP team.
💜 Community & Stock
Can I request a specific group or item? We love discovering new music! If there’s a specific group or a rare find you’re looking for, reach out to us at info@umakpop.eu or via our socials. We’ll do our best to source it for you.
Will you restock sold-out items? It depends on the manufacturer. If an item is "Out of Print" (OOP), we unfortunately cannot restock it. For other items, keep an eye on our "Restock" highlights on Instagram!